Helpful details
Frequently asked questions
How long does production take?
Production time varies by product, personalization, destination, and fulfillment method. Use the supported estimate shown for the product or by Shopify at checkout.
When will my order arrive?
Available shipping methods and supported delivery estimates are shown by Shopify at checkout. A date is not guaranteed unless Shopify expressly identifies the selected service as guaranteed.
Can I change my personalization?
Contact us immediately after ordering. Once production begins, names, dates, messages, and font choices may no longer be changed.
Can personalized items be returned?
Eligibility depends on the issue and the applicable confirmed production-partner policy. Personalized products may not be eligible for preference or change-of-mind returns.
How do I track my order?
Shopify sends available tracking information using the contact details entered at checkout after the order ships. Carrier updates may take time to appear.
What should I check before ordering?
Review every name, date, line break, and punctuation mark. Production partners prepare personalization exactly as submitted.