Returns & Refunds

Eligibility and available remedies depend on the product, the reason for the request, Shopify order records, and the applicable production partner policy. A replacement or refund is not approved until the claim has been reviewed.

Damaged, incorrect, or defective orders

Contact Matter Me promptly with your order number, a description of the issue, and clear photographs of the product and packaging when requested. This includes damage, the wrong product, and manufacturing or production defects.

Lost shipments

If tracking appears significantly delayed, or a shipment is marked delivered but cannot be located, contact us. Matter Me and the relevant fulfillment or shipping partner will review the claim before any remedy is offered.

Customer-entered personalization errors

Personalized products are produced using the details submitted with the order. Errors in customer-entered names, dates, messages, or other personalization may not qualify for a return, replacement, or refund.

Change of mind

Personalized products may not be eligible for preference or change-of-mind returns. Eligibility for non-personalized products must be confirmed under the applicable policy before launch.

Confirmed policy required

[INSERT CONFIRMED SHINEON RETURN/REFUND TERMS HERE]

[POLICY REQUIRES CONFIRMATION: INSERT MATTER ME RETURN ADDRESS, ELIGIBILITY RULES, AND APPROVED REFUND PROCESS HERE]