Order updates
Tracking your order
Shopify sends available tracking information using the email or phone number provided at checkout after your order ships. Open the tracking link in that notification for the latest carrier status.
Can’t find your update?
Check your Shopify order confirmation and shipping notification. If an order appears significantly delayed, or tracking reports delivery but the parcel cannot be located, contact Matter Me with your order number. Any replacement or refund depends on review under the applicable shipping and fulfillment policy.
Contact customer supportOrder confirmed
Shopify sends the confirmed order details after checkout.
Production & fulfillment
A trusted production partner prepares the selected product. Timing varies by order.
Carrier tracking
Available tracking is shared after shipment; carrier updates may take time to appear.
Need to adjust an order? Contact Matter Me as soon as possible. Changes may not be possible after production begins.