Order Changes & Cancellations

Contact Matter Me as soon as possible if you need to change or cancel an order. Include the Shopify order number and the email address used at checkout.

Personalized orders

Personalized orders may enter production quickly. A change or cancellation cannot be promised after the production partner begins preparing the order.

What happens after a request

Submitting a request does not confirm that the order has been changed or cancelled. Matter Me will review the Shopify order status and the applicable production-partner rules, then confirm whether the request can be completed.

Confirmed rules required

[POLICY REQUIRES CONFIRMATION: INSERT CONFIRMED SHINEON AND SHOPIFY ORDER CHANGE/CANCELLATION RULES HERE]